If you have other questions, please just send it to support@lomtap.com.
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Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 12 hours!
Pre Sale Questions
Q: “Will my package be delivered on time?”
Yes, we will update the tracking to you when you place an order.
Q: “What is included in the package?”
The standard accessories shown on the website.
Q: “Do you guys offer a refund or exchange?”
To save your time and reach our support quickly, please follow below steps:
- Capture images or videos for the issue you get.
- Describe clearly how to reproduce the issue.
-
Send all information to support@lomtap.com
Q: “Do you guys offer customisation services ?”
Yes, we do. Please send your customisation requests to support@lomtap.com, we will give you our quote. Thank you.
Q: “Do you guys provide customer support during weekends / holidays?”
Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.
