FAQ

Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to support@lomtap.com.

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Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 12 hours!

Pre Sale Questions

Yes, we will update the tracking to you when you place an order.

The standard accessories shown on the website.

To save your time and reach our support quickly, please follow below steps:

  • Capture images or videos for the issue you get.
  • Describe clearly how to reproduce the issue.
  • Send all information to support@lomtap.com

Yes, we do. Please send your customisation requests to support@lomtap.com, we will give you our quote. Thank you.

Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.

Unable to find satisfactory answers ? Contact Support